Who we work with · 03
Premium DTC e-commerce
Orders come in every day and your ads are working. But most customers buy once, reporting takes hours, and nobody can say with confidence which products or channels are really paying off.
Sound familiar?
Three things that hold you back.
01
Customers buy once and disappear.
Winning customers works; bringing them back doesn't — so every sale costs the full price of finding a new customer.
What changes
Post-purchase, back-in-stock and win-back emails, sent to the right customers, bring first-time buyers back.
02
Your numbers live in six tabs.
Shopify, Meta, Klaviyo and Google Analytics each tell part of the story, and the full picture takes a morning to build.
What changes
One dashboard in your internal OS shows sales, repeat customers and product performance, updated automatically.
03
Support grows with every order.
More orders means more “where's my order?” emails and more returns admin.
What changes
An AI customer service agent handles the routine questions and returns, and passes everything else to your team.
The connected journey
How it runs, end to end.
Four moments, and who handles what. Your internal OS does the repetition; your team does what only people can.
Step 1
First order
The system
The order is confirmed and the customer gets a record in your internal OS.
Your team
Nothing — it runs on its own.
Step 2
Delivery
The system
Shipping updates go out automatically; questions are answered by your AI agent.
Your team
Handles anything it passes over.
Step 3
Second order
The system
Post-purchase and replenishment emails, timed to the product, with relevant suggestions.
Your team
Approves new emails and offers.
Step 4
Loyalty
The system
Repeat customers become VIPs; lapsed customers get a win-back sequence.
Your team
Reviews repeat customers in the dashboard each month.
Relevant services
What we'd build.
Drop Emails & SMS
Pre-launch, post-launch, abandoned cart, back-in-stock and VIP.
CRM & Customer Data
One record for every customer, at the heart of your internal OS.
Dashboards & Reporting
Sales, drops, stock and email results on one screen.
AI Customer Service
Order tracking, returns and questions handled, with a person on hand.
FAQ
Questions.
We already have Klaviyo flows. What's different?
Most flows are defaults sent to everyone. We rewrite them in your voice, send them to the right customers, and show you how each one performs.
Can you work alongside our agency?
Yes. We often build the system while another agency runs your ads.
What will we be able to see?
Sales, orders, average order value, repeat customers and product performance — in one place.
Want this for your brand?
Thirty minutes on your brand and your next drop. We'll tell you honestly what would make the biggest difference.