The problem
The inbox is the same twenty questions.
“Where's my order?”, “How do I return this?”, “Do you ship to…?” — the inbox fills with questions that already have answers, and the important messages get buried.
Slow replies cost repeat customers, and customers paying premium prices notice first.
What's included
What we build.
- 01An AI agent for order tracking, returns and policy questions
- 02Connected to your orders, returns and internal OS
- 03Clear rules for when a person takes over
- 04Tone and policies taken from your brand guidelines
- 05A simple view of what customers asked and what was handed over
- 06Monthly review to keep improving
What changes
After it's built.
Routine questions answered straight away
Customers get their answer without waiting for office hours.
The inbox shows what matters
Your team sees complaints, VIPs and real problems — not the repeats.
Drop week without the backlog
A busy release doesn't mean a week of catching up on emails.
FAQ
Questions.
Does it replace our team?
No. It takes the repeat questions so your team can give better service on everything else.
Which inbox does it work with?
Common helpdesks such as Gorgias and Zendesk, or a shared inbox. We'll confirm on the audit.
Can customers always reach a person?
Yes. Asking for a person, or anything sensitive, goes straight to your team.
Want this for your brand?
Thirty minutes on your brand and your next drop. We'll tell you honestly what would make the biggest difference.