Who we work with · 04
Luxury & accessories
Each sale matters, and many begin as a conversation: a question about materials, a request for an appointment, a client who buys every season. Missing one enquiry costs more than a week of small orders.
Sound familiar?
Three things that hold you back.
01
Enquiries slip through the cracks.
Questions arrive by DM, email, site chat and WhatsApp, and some are answered days later — or not at all.
What changes
Every enquiry lands in your internal OS, gets a quick first reply, and reaches a person with the full history.
02
Client relationships live in someone's head.
Your best clients' preferences, sizes and past purchases aren't written down anywhere the team can use.
What changes
A client record for every VIP, so anyone on your team can give the same personal service.
03
Product copy takes too long.
Materials, provenance and care details have to be right, and writing them slows every release.
What changes
An AI brand and product agent drafts accurate copy from your guidelines, for a person to approve.
The connected journey
How it runs, end to end.
Four moments, and who handles what. Your internal OS does the repetition; your team does what only people can.
Step 1
Enquiry
The system
Your AI agent answers first questions and records the client's details and interest.
Your team
Picks up the enquiry with full context.
Step 2
Appointment
The system
Booking, reminders and a short brief are sent automatically.
Your team
Leads the appointment, in person or online.
Step 3
Purchase
The system
The order, payment and aftercare details are saved to the client's record.
Your team
Adds personal notes and preferences.
Step 4
Relationship
The system
Care reminders, anniversaries and first look at new pieces, timed to each client.
Your team
Personal outreach to top clients each season.
Relevant services
What we'd build.
AI DM Assistant
Instagram, TikTok and site chat answered in minutes, in your voice.
CRM & Customer Data
One record for every customer, at the heart of your internal OS.
AI Brand & Product Assistant
Product copy, drop briefs and team answers, from your brand guidelines.
Websites & Storefronts
A Shopify store that finally looks as premium as your product.
FAQ
Questions.
Won't AI make the service feel less personal?
Set up properly, it does the opposite: it handles the logistics so your team has more time for each client.
Can it handle WhatsApp enquiries?
Often, yes, depending on your setup. We'll confirm on the Business Audit.
Is client information secure?
Client records stay in accounts you own, with access limited to your team.
Want this for your brand?
Thirty minutes on your brand and your next drop. We'll tell you honestly what would make the biggest difference.